eBilling Analyst - Remote

Our client is a global business support services organization specializing in administrative support, document production, presentation design, and marketing and communications. Serving legal, financial, and professional services industries, they enhance operational efficiency for clients across North America, the UK, Europe, and Asia Pacific, handling large-scale needs such as legal document production and high-volume print and digital communications.

About the Opportunity

The eBilling Analyst manages and submits electronic invoices through various e-billing platforms for law firm clients, ensuring accurate and timely invoice processing. This role resolves billing issues and maintains high service standards to support client financial operations. Strong communication and collaboration with attorneys, management, and client teams are essential to facilitate smooth e-billing processes.

Responsibilities

• Collaborate with the client’s E-billing Manager on ad-hoc requests
• Submit electronic invoices and accruals monthly and support client transitions to e-billing
• Manage high volumes of complex e-submission assignments adhering to client and firm guidelines
• Act as liaison between billing staff and client representatives for electronic billing support
• Coordinate resubmissions and ensure corrective actions for invoicing issues
• Maintain and update client data in billing systems and external applications
• Support e-billing system administration including user accounts, security, and budget entries
• Conduct ad hoc analyses on client accounts involving collections, rates, and invoice issues

Requirements

• Associate degree preferred in Business, Accounting, or Finance, or equivalent experience
• Minimum 1 year of e-billing experience in a corporate law department or law firm
• Knowledge of legal billing and Middleware systems (e.g., Legal Exchange, Ty Metrix 360) is a plus
• Experience with BillBlast software
• Familiarity with LEDES billing formats is advantageous
• Proficient with Windows software and Microsoft Excel, Word, and Outlook
• Strong reading comprehension, analytical, and problem-solving skills
• Ability to multitask and perform well under tight deadlines in a dynamic environment
• Skill in influencing senior and executive stakeholders

Pay

Salary range: $18.22 to $25.53 per hour, subject to geographic location and other factors. Compensation may include bonuses, commissions, or incentives depending on the role.

Benefits

• Medical, dental, and vision insurance coverage
• Paid time off
• Disability insurance
• 401(k) plan with company match
• Life insurance and supplemental insurance options
• Parental leave and adoption assistance
• Tuition assistance
• Employer and partner discounts