eBay Sales Specialist

Key Responsibilities

• Manage a portfolio of eBay sellers, focused on GMV growth, retention, listing quality, and overall marketplace performance.
• Monitor seller health metrics including ratings, service metrics, policy flags, and GMV trends, proactively engaging at-risk accounts to mitigate churn and drive improvement plans.
• Lead onboarding and training initiatives for new sellers to ensure successful ramp-up and sustained marketplace performance.
• Troubleshoot listing, compliance, and eLINK integration issues, collaborating with Product, Development, and Technical Support teams to resolve escalations efficiently.
• Serve as the voice of the customer by providing feedback, marketplace insights, and product recommendations to the eBay Sales Manager and cross-functional stakeholders.
• Partner with Sales to provide product expertise, collateral, and eLINK demos.
• Support email communication initiatives, including performance alerts, reactivation campaigns, and account health outreach.
• Represent Hollander-Solera as an eBay subject matter expert at industry events, trade shows, panels, and educational sessions, reinforcing strategic relationships with eBay Motors and industry stakeholders.

Qualifications

• Bachelor’s degree preferred; equivalent work experience will be considered.
• 2-4 years of experience in account management, sales, ecommerce, or marketplace environments (eBay, Amazon, Shopify, etc).
• Strong written and verbal communication skills, with the ability to present, train, and engage effectively with diverse audiences.
• Strong analytical and reporting skills, with the ability to interpret seller performance data and translate insights into actionable growth strategies.
• Demonstrated ability to manage multiple accounts and priorities in a fast-paced, performance-driven environment.
• Experience in the automotive services industry is highly preferred (recycling, collision repair, estimating, insurance).
• Hands-on experience with marketplace listing management, including inventory optimization, pricing strategy, and performance monitoring.
• Experience with troubleshooting customer issues in SaaS, ecommerce, or marketplace platforms.
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Ability to travel approximately 30% as required for customer visits and industry events.