EB Support Team Technician

About the Role

CalNonprofits Insurance Services is seeking a proactive and detail-oriented Employee Benefits Department Assistant to join our team. This position is responsible for assisting the customer service department in support of employee benefit plans. Our core values are Excellence, Collaboration, Trust, Diversity/Inclusion, and Respect. When you join us, you’ll have the opportunity to continue learning, develop new skills, and grow personally and professionally. We celebrate achievement and reward our employees for their great ideas, attitude, and teamwork.

Responsibilities

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and assist with addressing complaints.
• Process applications and other paperwork - including review for accuracy and follow-up on missing information.
• Compile, sort, and e-file documents, business transactions, and other activities.
• Plan, prioritize, and complete day-to-day workload utilizing agency procedures and systems.
• Understand COBRA rules and regulations and carrier participation requirements, and have a working knowledge of ancillary products.
• Contact carriers, physicians, group administrators, and/or insured employees, as necessary, to resolve customer inquiries.
• Maintain and update database systems.
• Act as liaison between clients and vendors.
• Handle multiple tasks and prioritize effectively; complete tasks with accuracy, efficiency, and speed.

Qualifications

• Possession of a high school diploma or equivalent.
• Minimum of 1-2 years of experience in clerical work and/or customer service.
• Additional considerations are given to those who have experience working or volunteering in the nonprofit sector, and/or administrative assistance experience, and/or insurance.

Licensing

Ability to obtain or current possession of a valid California Life/Health and Life Only license, and be located in California.