Eastern Iowa Area Manager

About the Role

We are seeking a goal-oriented, flexible leader with an ownership mindset to oversee our Dubuque and Bettendorf stores. This role involves driving sales and profit performance, fostering team development, and ensuring exceptional customer service in a high-volume, quick-service environment.

Responsibilities

• Develop specific goals and plans to prioritize, organize, and accomplish work.
• Drive sales and profit performance by providing support and expertise.
• Support and supervise an effective self-inspection program.
• Understand employee positions well enough to perform duties in their absence.
• Assist Managers with monitoring and maintaining the productivity level of Team Members.
• Verify that all team members/supervisors understand the brand-specific philosophy.
• Assist Managers with training and developing the team.
• Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, and passion for service.
• Demonstrate knowledge of the brand-specific service culture.
• Provide exceptional customer service and improve service by understanding guest needs, offering guidance, feedback, and coaching.
• Provide information to Managers via telephone, written form, email, or in person.
• Analyze information and evaluate results to choose the best solution and solve problems.
• Extend professionalism and courtesy to team members and guests at all times.
• Perform other duties as assigned to meet business needs.
• Lead local marketing initiatives and the recruitment, development, and coaching of store managers.

Requirements

• High School Diploma or GED required.
• 2-4 years of store manager experience.
• 2-3 years of area manager experience preferred.
• Ability to work under pressure.
• Leadership, multitasking, organization, mentoring, and ability to motivate others.
• ServSafe Certified within 60 days of hire.

Qualifications

• Excellent time management and problem-solving skills.
• Strong interpersonal and communication skills, including the ability to articulate to guests, Managers, and Team Members.
• Proven leadership skills with an emphasis on team building and development while fostering partnerships.
• Experience managing in a high-volume, quick-service store with knowledge of food safety standards and quality.
• Demonstrates financial management, analytics, planning, and leadership skills.
• Brings excitement and opportunity to engage with the team and guests.

Benefits

• Base salary.
• Bonus structure.
• Flexible schedule.
• Vacation and sick days.
• Health Insurance.
• Retirement plan.
• Employee discounts.
• Paid training.
• Additional ancillary benefits.