East Vancouver Call Center

Location: Vancouver Clinic – The VIC, 18110 SE 34th Street, Vancouver, WA 98683

Responsibilities

• Schedule and reschedule patient appointments.
• Assist with initial phone triage.
• Verify and update patient information.
• Gather details needed for appointments.
• Provide helpful directions to patients.
• Handle a high volume of calls with warmth, professionalism, and helpfulness.
• Work independently while functioning as an integral part of the call‑center team.
• Potential for off‑site work after successful completion of training and meeting network requirements.

Requirements

• High school diploma or equivalent.
• Minimum two years of experience in a medical office setting or health‑insurance industry (strongly preferred).
• Experience with a multi‑line phone system (preferred).
• Excellent verbal and written communication skills.
• Ability to handle pressure situations while maintaining tact and diplomacy.
• Ability to work independently yet operate as part of a team.
• Working knowledge of computers and basic software programs.
• For off‑site work: residence in the Vancouver, WA or Portland, OR area, a secure home network (minimum 5 Mbps upload, 25 Mbps download), and a smartphone capable of receiving text messages and using multi‑factor authentication apps.

Schedule

Monday through Friday, 9:00 a.m. – 5:30 p.m.

Pay

Hourly rate range $19.38 – $22.20, based on experience, with eligibility for the Metric‑Based Incentive Compensation Plan. General pay range indicated as $18.70 – $26.17.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and accidental death & dismemberment coverage.
• Long‑term disability.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Employee Assistance Program.
• Supplemental voluntary benefits (life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.).
• 401(k) retirement plan with employer matching contribution up to 4%.
• Eligibility for benefits begins on the first of the month following one month of employment.