East Gate Officer (Full Time)

Memphis Zoo · Memphis, TN · 3 mo ago

OTHRFull-time

About the role

The East Gate Officer position ensures the safety and security of the Zoo by monitoring entrances, checking credentials, conducting patrols, responding to alarms, and assisting emergency responders.

Responsibilities

Greet and check in visitors, employees, and vendors at the entrance station; verify badges and identification, issue visitor passes, and manage entry through secured gates and doors.
Conduct routine patrols of Zoo grounds and facilities using a motorized golf cart to ensure safety, detect signs of intrusion, and identify any irregular or suspicious activity.
Operate radios, telephone equipment, and surveillance monitors; respond to alarm calls and notify appropriate personnel as needed.
Respond to safety and security incidents; contact supervisors or emergency services and assist with on-site direction and coordination until help arrives.
Conduct regular safety audits and inspect outgoing traffic to prevent unauthorized removal of property or products.
Unlock and secure designated doors and gates during opening, closing, and overnight shifts, ensuring all access points are properly maintained.
Provide information and directional assistance to guests and employees; assist emergency personnel such as police or fire services when on-site.
Identify and report potential safety and security hazards to maintain a safe environment for guests, staff, and animals.

Requirements

High School Diploma or equivalent.
Two years of experience in security, loss prevention, or a related field.

Qualifications

Associates degree or equivalent coursework.
Familiarity with basic radio communication protocols and use of surveillance or alarm systems.
Five years of experience in security, loss prevention, or a related field.
Bilingual is a plus.

Skills

Observation and Situational Awareness.
Written, Verbal, and Oral Communication.
Emergency Response and Decision Making.
Time Management.
Organization.
Detail-Orientation.
Collaboration.
Interpersonal Skills.
Flexibility and Adaptability.

Benefits & Perks

The Memphis Zoo offers a comprehensive benefits and employee perks package, including a drug-free workplace policy and participation in E-Verify.

Pay

Full-time positions are defined as positions scheduled to work approximately 40 hours a week. Scheduling is at the discretion of the manager to meet the needs of the position. Available shifts may include daytime, overnight, and weekend hours.

Schedule

Supervisory Responsibility

None.

Reporting Structure

Reports to Safety & Risk Manager, Team Lead.

Position Type/Expected Hours Of Work

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires frequent sitting, moving, and standing, and may occasionally move or lift objects up to 20 pounds. Occasional reaching, stooping, kneeling, crouching, and climbing ladders is required.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Other Requirements

18 years or older.
Clear background check.
Clear drug screening.

How To Apply

Applications should be submitted via the Memphis Zoo Careers page. Please note that any other application submissions will not be considered.