EARN Workforce Advisor

About the role

Provide excellent, prompt, and staff-assisted customer service to customers enrolled in EARN activities.

Responsibilities

• Participate in weekly orientation groups with new customers and provide an overview of work readiness and case management services.
• Meet one-on-one with all new customers within one week of enrollment and support the customer with setting goals using the Goal 41T approach and tools; complete My Personal Goals and Action Plan; review customer assessment forms at the time of enrollment to support goal-setting processes.
• Participate in group meetings with customers to help schedule activities and follow up on plans.
• Monitor customer efforts; interact with customers at least twice a month and document progress toward goal achievements (interaction may include face-to-face meetings, telephone calls, and emails).
• Participate in job planning and other customer-focused meetings; work with Instructors, Job Developers, Workforce Counselors, and Life Skills Coaches to implement job placement and retention plans.
• Review customer time and attendance reports to ensure compliance with requirements; meet with the customer to develop make-up plans as needed; monitor customer compliance with time and attendance requirements.
• Review customer activities to ensure participation in work readiness training, job search activities, and meetings with Job Developers to obtain employment; meet with customers to develop plans for securing employment.
• Assist Job Developers with verifying employment; work with customers to obtain required pay documentation; submit Placement Forms to employers to verify hours or request Work Number verification when customer does not provide pay documentation as needed.
• Contact customers after placement to check on job retention progress and re-engage customer with EARN Center if employment is lost; coordinate customer work activities with wrap-around activities.
• Track customer use of available job search time and transition customers to Community Work Experience when job search time is exhausted; track customers and transition back to job search after 30 days or work with Work Activity Coordinator to transition customer to another work site; meet with customers on a regular basis while engaged in CWE to ensure they continue to engage in job-finding activities.
• Assist customers in obtaining needed supportive services from CAO and other resources.
• Provide counseling and referral services as needed.
• Maintain case notes documenting all activity.
• Perform tasks as described in protocols for CWDS, ClientTrack, and Kronos.
• Maintain customer files per contract requirements.
• Complete and submit reports as required.
• Attend Impact and funder meetings as required.
• Attend center and other meetings as required.
• Perform other tasks as needed.

Requirements

• Bachelor's degree from an accredited college or university in a Human Services-related field; or 5 years of equivalent experience.
• Minimum of 2-3 years of experience working within an employment/training or human service environment, or related field.
• Bilingual in Spanish (helpful).
• Excellent verbal and written communication skills.
• Sound knowledge of office computer software.
• Sound knowledge of Philadelphia area and city agencies/systems.

Pay

$42,000–$45,000 per year.