EARN Career Advisor

About the Role

Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes assessment, individualized attention, and coordination to ensure positive outcomes and goals are met as required by contract.

Responsibilities

• Provide consistent and comprehensive case management and follow-up.
• Conduct new customer orientation.
• Work with schools, account managers, and management to ensure appropriate documentation is completed and received.
• Facilitate all professional development workshops.
• Maintain an organized database of clients and keep detailed documentation of all contacts.
• Ensure participants follow through with planned activities as outlined in the contract with the funding agency.
• Provide individualized assessment of work and referrals to appropriate community service or social service agencies when needed.
• Accurately complete required documentation for enrollment.
• Document all participant contacts and activities in case notes, ensuring post-placement contacts are made as required by specific contract.
• Create solutions to participant attendance problems.
• Assist in the preparation of project reports as needed (participation, placement).
• Manage programs, including coordination of introductory workshops, facilitation of weekly workshops, issuance of grants in accordance with predetermined allocation targets, and collection of placement data.
• Manage the programmatic offerings of the Centers' job preparation workshops to ensure a business-driven curriculum, high-quality presentation, satisfactory participation rate, clear messaging of next steps, and tangible output.
• Work collaboratively with the business services team to identify available jobs, required qualifications, and suitable workshops/trainings to prepare jobseekers.
• Develop and maintain a standard communication plan to keep staff aware of center-wide issues and their role in meeting operational goals.
• Participate in training, capacity building, and professional development activities.
• Work with leadership to identify operational challenges and design/implement process improvements.
• Provide operational support and coverage as needed.
• Assist in intake services for the Center.
• Provide operations support for all compliance-driven standards.
• Perform other duties as assigned.

Requirements

• Ability to maintain flexibility as needs of contract or contractor require.
• Working knowledge of MS Office and Google Docs.
• Two years of experience in career advisement and development, workshop facilitation, developing workforce curriculum, public speaking, and content development.
• Ability to prioritize tasks and document visits and contacts.
• Demonstrated telephone, computer, and strong written and verbal communication skills.
• Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives.
• Professional understanding of a vast array of occupations and career paths, ideally including those in the healthcare field.
• Bachelor’s degree from an accredited college or university in education, social services, healthcare, and/or communications.
• Customer service experience required.
• Bilingual preferred.