Early-Stage Collections Specialist

About Clicklease

Established in 2018, Clicklease is dedicated to empowering small business owners frequently overlooked by traditional lenders. Our headquarters are in Draper, UT, with operations extending to Radial, Alajuela, Costa Rica. We provide a dynamic environment where equipment financing acts as the gateway to realizing entrepreneurial dreams.

• We Are A Happy Company: Happiness is a fundamental value. Join a workplace where positivity and joy are cultivated, creating an environment where you can bring your best self to work every day.
• We Celebrate Collective Intelligence: We thrive on collaboration. Your ideas are not just heard; they're celebrated.
• We Practice Empathy: Empathy is a daily practice. We value understanding and compassion, recognizing the human side of business.
• We Listen & Learn: Growth is continuous. Your insights and experiences contribute to our collective knowledge.

Our mission is to fulfill the capital needs of underserved entrepreneurs and their Main Street businesses through simple, fast, and innovative equipment leasing solutions.

About The Role

The Portfolio Representative II (Collector II) helps maintain portfolio health and support customer success by managing delinquent accounts and negotiating repayment solutions. This role is ideal for someone comfortable handling customer conversations, analyzing financial situations, and working toward measurable performance goals.

You’ll join the Collections team, a group focused on balancing customer experience with business outcomes. The team collaborates to resolve accounts, improve recovery performance, and maintain compliance standards.

Responsibilities

• Handle inbound and outbound communication with customers
• Negotiate repayment plans within established guidelines
• Resolve customer issues and identify root causes of delinquency
• Maintain accurate documentation of account activity
• Ensure compliance with company policies and regulatory standards

Requirements

• High school diploma or equivalent
• 2+ years of customer contact experience
• 1+ year of collections or account resolution experience
• Experience using CRM or similar systems in a customer-facing environment

Qualifications

• Experience managing a personal portfolio of accounts
• Ability to analyze customer financial situations to recommend solutions

What Success Looks Like In The First 6 Months

• Consistently meet or exceed performance metrics such as PTP kept and QA scores
• Efficiently manage your time and maintain productivity targets
• Demonstrate strong compliance and documentation accuracy

Why Join Clicklease

Clicklease is transforming how small businesses access the equipment they need to grow. Our technology platform uses data and automation to make equipment financing faster, simpler, and more accessible. You’ll work on meaningful problems that directly impact small businesses while collaborating with a team that values ownership, accountability, and continuous improvement. We look for people who take initiative, work collaboratively, and care deeply about delivering great outcomes for customers and partners.

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) with company match
• Employer-paid short-term disability (STD), long-term disability (LTD), and life insurance
• Paid time off and company holidays
• Paid maternity leave
• Professional development and learning opportunities

Pay

$18–22/hour + monthly performance-based bonus

Schedule

Full-Time | Monday–Friday | 8:00 AM–5:00 PM MT

Location: Draper, Utah (On-Site)