Early Childhood Service Coordinator (1019)

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

About the Role

The Early Childhood Service Coordinator (Case Manager) will provide case management services for at least 30 open cases at any given time with families who have children ages birth to 6. Maintain case ownership responsibility for coordinating services and supports identified for each child and family member to include health, wellness and/or safety. This individual shall manage the support plan, as required, and continuously monitor and assess the family’s condition and dynamics to make necessary assessments and coordinate supports.

Responsibilities

• Plan early childhood events at each Center to engage families and refer to St. Joseph’s Hospital for developmental screenings.
• Conduct home visits to meet the needs of the family and ensure successful enrollment in key services.
• Work with parents/caregivers to develop individualized family support plans.
• Provide families with timely referrals to services.
• Partner with families to build strong parent-child relationships and strengthen their support networks with other parents and community members.
• Maintain regular contact with service providers and document service progress.
• Provide community education through public presentations.
• Organize, prioritize, and complete all work assignments by established deadlines.
• Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources.
• Work collaboratively with volunteers and community resources.
• Accurately document all case activities and maintain the case file in accordance with the standardized case file format.
• Develop and maintain relationships and partnerships with local programs and offer parents/caregivers information and materials regarding community programs.
• Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by supervisor.
• Work flexible hours to include some evenings and Saturdays.
• Demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Understand the value and foundation of the Protective Factors framework and practice Family Support Principles.
• Participate in Center events and work to support contractual outcomes.
• Be trained in the Center data system: Attendance and Needs Tracking System, and maintain member confidentiality.
• Bilingual employees may be needed to review and/or translate (verbal or written communications).
• Attend mandatory trainings and perform other duties as assigned.

Requirements

• Bachelor’s Degree in Social Work, Early Childhood Education, or related field required.
• Experience in primary responsibility to provide case management for at least 30 open cases at any given time with families who have children ages birth to 6.
• Bilingual English/Spanish required.
• Strong knowledge base and ability to establish relationships with community resources to successfully link families with needs identified in their family support plan.
• Able to react to change productively and handle other essential tasks as assigned.
• High level of energy, adaptability to irregular hours, and ability to travel within Hillsborough County as needed.
• Knowledgeable of Hillsborough County child-serving systems and community resources, as well as Children’s Board policies.

Benefits

• Medical, Dental, and Vision insurance
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer-paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement