EAP Counsellor

About the role

Our EAP Counsellors engage with participants over the phone, video, chat & email all while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for. It's difficult to describe an average day for our counsellors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward.

If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.

Responsibilities

• Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
• Assess clients thoroughly to ensure appropriateness for short-term counselling.
• Assess and manage high risk calls and working closely with individuals at risk.
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
• Maintain clear clinical and task-oriented documentation in case management system.
• Deliver comprehensive administrative support, acting as a key point of contact to assist clients and providers with service-related enquiries and issue resolution.
• Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications & Skills

• Minimum of a Level 4 diploma in Counselling.
• Full Registration with or member of a regulatory counselling body (BACP/BPS/UKCP/Other).
• Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling.
• Training in crisis intervention and supporting high risk clients beneficial.
• Passionate about providing support to clients from anywhere in the world.
• Culturally sensitive to our clients and flexible using a telephonic interpreter as needed.
• Competent in using our various methods of contact – telephone, video, email, text and live chat.
• Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.

Benefits

• Gym reimbursement
• Transport reimbursement
• Tuition reimbursement
• Permanent health insurance
• Life insurance
• Clinical supervision
• Supervision stipend for those working towards accreditation
• 24/7 support for risk calls
• Mentorship programme
• CPD training reimbursement
• Access to professional monthly clinical development webinars & professional development workshops
• Accrediting body membership reimbursement
• EAP benefits
• Employee exchange programme
• Comprehensive training provided for this position

Pay & Schedule

Salary: £33,000 - £36,600 gross per annum. Shifts: Sun-Thu 11:30am-8pm GMT/BST and Tue-Sat 3:30pm-12:00am GMT/BST.