EAP Counselor

Responsibilities

• Conducts assessments with EAP clients, formulates appropriate counseling goals, and performs counseling or a referral to meet the client's needs.
• Provides short-term counseling for clients not needing extensive treatment from an outside source.
• Provides follow-up with clients to evaluate continuity and effectiveness of outside services, if referred.
• Serves as liaison between the client and their employer, HR department, and/or outside referrals for mandatory referrals or clients referred for drug positives as outlined in the specific company's policy.
• Provides a broad range of presentations to assist employees in coping with problems or issues identified by EAP experience, staff and management requests, or Advocate Health requests.
• Provides orientations to employees and management for both internal and external clients.
• Offers consultation services to management/leadership.
• If full-time or part-time, acts as an account manager for external contracts (PRN counselors are not responsible for these items).
• If full-time or part-time, participates in the on-call rotation for after-hours emergency coverage; PRN counselors do not cover call.
• Recognizes and responds to emergency situations and handles them effectively as outlined in the EAP protocols, which may require coverage outside of normal working hours.
• Assists EAP Director/Program Coordinators with marketing, sales, data collection, and record keeping, development of protocols, and program development.
• Assists with office functions, including answering phones, filing, general office duties, and other tasks as determined by the EAP Director.
• Participates in EAP, Departmental, Hospital, and Advocate committees, task forces, and other assignments as requested by the EAP Director or Hospital Administration.

Requirements

Physical Requirements

• Adequate vision for behavioral observations of clients to be alert for emergency and/or unsafe conditions.
• Adequate hearing for providing counseling services.
• Proper speaking and language skills for providing counseling.
• Stretching and bending may be required.
• Lifting ten pounds may be required.
• Capacity to sit for long periods of time.

Qualifications

• Master's degree in psychology, counseling, social work, or related field required.
• Current professional licensure in the state of the counselor's practice required to practice counseling.
• 3 years of experience in EAP-related service preferred.
• CEAP certification preferred.