EAP Counselor

About the role

The Employee Assistance Program (EAP) counselor utilizes their expertise to support and counsel individuals through crisis intervention, brief solutions-focused counseling, referrals to treatment or other outside community resources, and ongoing follow-up for ECU Health team members and their eligible family members. The counselor provides orientations and well-being workshops, therapy and assessments via face-to-face and/or video conferencing, and management/leadership consultation and coaching. The counselor serves as a trusted and compassionate resource for ECU Health leadership and team members throughout the organization.

Responsibilities

• Evaluates behavioral health treatment needs of employees or family members who come to the EAP.
• Provides crisis intervention and brief outcome-based counseling on a wide range of concerns including emotional, psychological, marital, family, substance abuse, stress, legal, financial and other problems.
• Maintains good relationships with area behavioral health and wellness resources.
• Develops and delivers training programs on behavioral wellness, EAP and Substance Abuse.
• Serves as facilitator for group dynamics discussions on areas such as team building and workplace cultural assessments.
• Provides psycho-educational programs for hospital staff as part of prevention activities.
• Consults with supervisors on behavioral risk issues and referral of employees with performance problems.
• Performs proactive case management on an active caseload of management referral and SATA cases.
• Keeps current, complete and confidential records of individual and group activities.
• Markets EAP services to both internal and external customers using an outgoing personality.
• Displays strong account management skills in relationship building and program enhancement with customers.
• Performs Incident Response by implementing the CARES Approach as a means of offering emotional support in times of crisis.
• Performs debriefing and psychological first aid sessions.
• Conducts Return to Work Evaluations for employees who have been out of work for 3 or more days due to an absence related to a behavioral health issue, prior to final clearance from Occupational Health.

Minimum Requirements

• Master’s Degree in Psychology, Social Work, Marriage and Family Therapy, or other mental health field.
• Licensure required: LMFT, LCMHC, LCSW, PhD; provisionally licensed clinicians considered but must become fully licensed within 2 years.
• Two to three years’ experience in short-term counseling or therapy in a clinical mental health setting.
• Regional travel to other entities as needed.
• Rotating on-call as needed.

Preferred Requirements

• Experience providing counseling to children and couples.
• Experience providing substance abuse assessment and counseling.
• Public speaking skills and experience.
• Knowledge of and experience in the use of a variety of counseling modalities and community resources.
• Basic knowledge of human resources practices and policies.
• Experience using electronic medical records and maintaining accurate clinical records per licensure standards.
• Certification as a Certified Employee Assistance Professional (CEAP).

Pay

$59,446.40 – $86,646.56 per year

Schedule

Day shift with occasional morning and evening hours; day hours are 8:00 am–5:00 pm, Monday through Friday.