E911 Dispatcher | Watertown Police Department

About the role

This position provides critical assistance to the public by dispatching Police, Fire, or Emergency Medical Services; and to provide responsive, courteous and efficient service to County residents and the general public.

Responsibilities

• Using a computer aided dispatch system, receives emergency calls for service from the public requesting police, fire, emergency medical or other service; determines nature and location of emergency, determine priorities, and dispatches necessary emergency units in accordance with established procedures.
• Transmits and receives messages to and from user agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals and other communications equipment.
• Maintains contact with all units on duty; maintains status and location of police and fire units.
• Maintains contact with callers when required to ascertain current information to aide responders.
• Provides Basic life support instructions following the National Academy of Emergency Medical Dispatch (NAED).
• Provides scene safety instructions to callers who are involved in high risk situations until first responders or law enforcement officers are on scene.
• Answers non-emergency calls for assistance.
• Inquires, enters, updates, interprets, verifies, receives and disseminates information from national, state, and local law enforcement computer networks as requested by user agencies for missing persons, stolen property and restraining orders; monitor several complex public safety radio frequencies.
• Enters, cancels, and/or modifies arrest warrants, protection orders, stolen property, attempts to locate, missing persons and other general law enforcement information into state computer system.
• Confirms misdemeanor and felony warrants through national and state databases.
• Creates and maintain accurate records providing documentation for all events and occurrences within the Communications Center.
• Interprets messages, analyze distances and time periods and communicate the same to others.
• Assists Lead Dispatcher in training, direction, coordination and evaluation of the activities of trainees.
• Provides needed backup to other staff members during periods of absence and during peak workloads as directed.

Qualifications

• A high school diploma or equivalent.
• Prior experience in emergency services dispatching is preferred.
• Previous customer service experience is preferred.

Skills

• Computer Aided Dispatch System (CAD)
• Public Safety Radios
• Emergency Medical Dispatch (EMD)
• Customer Service

Benefits

• Flexible schedule
• Health insurance
• Retirement plan

Pay

Grade 130 / Step 1 = $50,606.40 annually or $4,217.20 monthly

Schedule

12-hour shifts; 6:00 a.m. to 6:00 p.m. and 6:00 p.m. to 6:00 a.m., rotate every 3 months