E911 Communications Officer I

About the role

This classification is safety sensitive, subject to random drug testing in accordance with the County’s Drug & Alcohol Policy.

Essential Functions

• Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls; determines nature of call and correct signal and/or code; simultaneously enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.
• Provides lifesaving and pre-arrival instructions to callers in emergency medical situations; remains available to callers while units are in route; and checks medical status.
• Forwards information to the appropriate emergency response units or agencies; and verifies and updates information regarding repossessed vehicles through Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC).
• Uses a computer to enter and retrieve data; sorts and files records; and assists callers with transactions and information relating to police, fire, and Emergency Medical Services activity.
• Identifies incorrect or outdated information contained in the CAD; and completes update form for changes of street names and/or addresses, and submits to supervision for verification.
• Testifies in Court; may be called to testify as the owner of a voice on an E-911 recording and/or to be a witness that a call was received.

Minimum Qualifications

• A high school diploma or GED required;
• One year of work experience that shows an ability to maintain steady employment in any field;
• Or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required

• Must obtain the following within six months of hire:
• Georgia Peace Officer Standards and Training (POST) Certification,
• GCIC and NCIC Certifications,
• Cardiopulmonary Respiration (CPR) Certification,
• Emergency Medical Dispatch (EMD) Certification,
• Certification on all dispatch consoles within twelve months of employment.

CritiCall Testing Requirement

Applicants must successfully pass the CritiCall assessment, including a minimum typing speed of 25 net words per minute (NWPM). Applicants selected to continue in the hiring process will receive testing instructions and scheduling information via email.

Work Schedule

This position supports a 24-hour operation. Work schedules are assigned based on operational needs. Applicants must be willing and able to work any shift, including days, evenings, nights, weekends, and holidays.