E838 Associate Optometrist - Greenville, SC- LensCrafters

General Function

The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization’s key results through collaboration & teamwork. Ensures all patients receive the highest quality Optometric care by performing clinical protocols while maximizing results & practices growth through strong partnership with the MOD, SMM & team. Ensures all patients receive the highest quality Optometric care. The Associate Optometrist will support the organization (and market) with medical practice, referral care, and pre/post-op surgical support (if applicable).

Major Duties & Responsibilities

• Ensures executional excellence & winning results in partnership with the MOD & store team.
• Demonstrates commitment to exceed results through strong competency in KPI management & high accountability.
• Ensures LensCrafters is recognized as a medical eyecare provider within the community.
• Operates as successful stakeholder to all leaders within the organization & local market.
• Places the patient/customer 1st & delivers excellent service.
• Strives to exceed expectations on all KPIs.
• Conveys a commitment to providing unsurpassed Patient Service through ensuring staff performs the following Service Process steps:
  • Make eyewear recommendations based on patients/customers’ needs.
  • Explain each step of the eye exam; listen carefully to patients/customers.
  • Utilize available tools & visual aids to summarize & ensure patients understand each aspect of their vision, eye health, & overall well-being.
  • Communicate effectively with patients the need for annual eye exams. Ensure all patients are appointed in TAB for their next eye exam.
• Addresses all patient/customer visual lifestyle needs including medical and surgical recommendations (if applicable).
• Conducts services in line with protocol and standards of care; establishes Doctor/Patient Relationships.
• Ensures all patients receive accurate diagnosis & appropriate recommendations.
• Establishes a positive Doctor/patient relationship.
• Utilizes & leverages effectively all technology to deliver unsurpassed patient/customer experiences.
• Maintains State Licensure in good standing & practices to the full scope of that license, responsible for maintaining Continuing Education requirements.
• Provides effective training & guidance to team members making use of Company provided programs.
• Delivers clear, motivating & constructive feedback in a timely manner to all associates.
• Creates a positive culture linked to the corporate culture; identifies what motivates each individual & directs conversations & actions appropriately.
• Encourages associate decision making at the level closest to the patient.
• Maximize partnerships through leadership, participation & involvement.
• Takes pride in the appearance of the office.
• Maintains safe working environment for all associates/patients.
• Leads by example.

Basic Qualifications

• Doctor of Optometry
• Commitment to quality patient care
• Knowledge of Medical Optometry, including Billing and Coding
• Knowledge of Surgical Care and practices pertaining to Optometry
• Knowledge of current Optometric theory & technology
• Strong communicator & listener
• Problem solving ability
• Solid Organization skills

Preferred Qualifications

• Residency trained
• Medical care experience
• Knowledge of surgical care and practices pertaining to Optometry