E2E Service Architect

About the role

The E2E Service Architect will design, define, and govern the end-to-end service architecture for a large-scale, multi-national Network Management Service for a satellite-based cellular broadband network. This role is pivotal in shaping the operational model (NOC, SOC, Service Desk, OSS), integrating multi-vendor systems, and ensuring compliance with stringent sovereignty, security, and performance requirements.

Responsibilities

• Architectural Leadership
• Tooling & Automation Strategy
• Governance & Compliance
• Stakeholder Management

Requirements

• Experience in E2E service architecture, network assurance, or telecom operations, preferably in a strategic or E2E Architect-level role.
• Expertise in designing and implementing OSS/BSS solutions for complex telecommunications environments (NOC, SOC, Service Desk).
• Proven experience with ServiceNow implementation, particularly Telecoms Service Management and Operations Management modules.
• Understanding of satellite and non-terrestrial network (NTN) operations.
• Demonstrated experience with AIOps concepts (anomaly detection, event correlation, RCA) and integrating OSS systems using TMF Open APIs and RESTful APIs.
• Familiarity with EU sovereignty requirements (GDPR, NIS2) and multi-vendor SIAM environments.
• Experience with telecom topology/service dependency modeling, graph databases, and data aggregation/cleansing.

Preferred Certifications

• TM Forum Open API or Autonomous Networks certification.
• ITIL v4, DevOps, or SRE certification.
• Relevant OSS, cloud, or data engineering certifications.

Benefits

• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini
• Capgemini is Proud To Be a Disability Confident Employer (Level 2)

Pay

Negotiable based on experience and qualifications.

Schedule

Full-time.