E2E Digital L2C Architect

About the role

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Summary

Job Description: Accountable for the end-to-end Lead-to-Cash (L2C) process and policy architecture across HPE Networking (HPE + Juniper). Shapes and governs the integrated L2C operating model, ensuring alignment across pillars and consistency from front office through back office. Partners closely with L2C Design Leads and pillar teams to maintain experience coherence, decision traceability, and alignment to the intended customer, partner, and seller experience. Reports into the L2C Management Office (LMO).

Key Responsibilities

• E2E L2C Business Architecture Ownership: Define and govern the end-to-end L2C process and policy architecture; ensure pillar-level designs align to an integrated model; define digital strategy.
• Policy Rationalization Leadership: Shape and lead the inventory, assessment, and rationalization of legacy L2C policies; frame tradeoffs and escalate decision points as required.
• Persona & Experience Direction: Own the definition of core personas and guide development of experience blueprints and journey maps; ensure these artifacts anchor detailed design and prioritization.
• Digital & Process Alignment: Guide translation of experience and policy intent into digital and process design guardrails; ensure implications to systems and data are surfaced early.
• Cross-Pillar Design Governance: Orchestrate interlocks across Front Office, Back Office, Channel, Technical, Data, and Intake leads to prevent siloed optimization and manage cross-functional impacts.
• Architectural Decision Support: Support governance forums with clear framing of options, risks, and downstream implications; ensure decisions are reflected consistently across design artifacts.

Qualifications

• 10+ years in enterprise process architecture, transformation, or operating model design; experience in user experience design strategy and principles.
• Experience supporting large-scale commercial and business transformation and/or integration programs.
• Familiarity with core L2C enabling platforms (e.g., CRM, CPQ, order management, provisioning, entitlements, billing, finance) and their architectural interdependencies.