E2E Service Architect

About the role

The E2E Service Architect will design, define, and govern the end-to-end service architecture for a large-scale, multi-national Network Management Service for a satellite-based cellular broadband network. This role is pivotal in shaping the operational model (NOC, SOC, Service Desk, OSS), integrating multi-vendor systems, and ensuring compliance with stringent sovereignty, security, and performance requirements.

Responsibilities

• Architectural Leadership
• Tooling & Automation Strategy
• Governance & Compliance
• Stakeholder Management

Requirements

• Experience in E2E service architecture, network assurance, or telecom operations, preferably in a strategic or E2E Architect-level role.
• Expertise in designing and implementing OSS/BSS solutions for complex telecommunications environments (NOC, SOC, Service Desk).
• Proven experience with ServiceNow implementation, particularly Telecoms Service Management and Operations Management modules.
• Understanding of satellite and non-terrestrial network (NTN) operations.
• Demonstrated experience with AIOps concepts (anomaly detection, event correlation, RCA) and integrating OSS systems using TMF Open APIs and RESTful APIs.
• Familiarity with EU sovereignty requirements (GDPR, NIS2) and multi-vendor SIAM environments.
• Experience with telecom topology/service dependency modeling, graph databases, and data aggregation/cleansing.

Preferred Certifications

• TM Forum Open API or Autonomous Networks certification.
• ITIL v4, DevOps, or SRE certification.
• Relevant OSS, cloud, or data engineering certifications.

Benefits

• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini
• Capgemini is Proud To Be a Disability Confident Employer (Level 2)

Pay

Details on pay are not specified at this time.

Schedule

Details on schedule are not specified at this time.

Skills

Not specified at this time.

Benefits

Details on benefits are not specified at this time.

Pay

Details on pay are not specified at this time.

Schedule

Details on schedule are not specified at this time.