E-Sales Agent - Mountain States Toyota

Job Description

The E-Sales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs.

The E-Sales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Qualifications

• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer

Duties and Responsibilities

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Maintain a thorough understanding of KPIs

Preferred Qualifications

• Evening and weekend schedule availability required

Required Qualifications

• All applicants must be authorized to work in the USA
• Valid Driver's License and good driving record
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Benefits

• Medical, Dental, Vision, HSA, 401k and PTO
• Personal Automotive Concierge Service
• Encourages peer to peer teamwork and recognition
• Special benefits to purchasing and leasing a car