E-Sales Agent / Internet Sales - BMW of Denver Downtown

About the role

The E-Sales Agent / Internet Sales is responsible for engaging with customers who contact the dealership with interest in purchasing new and/or pre-owned vehicles. The goal is to generate sales appointments and drive customers to the dealership by handling internet inquiries, phone calls, and chats while delivering a premium customer experience.

This position uses lead management tools and CRM software to manage initial guest engagement, requires training on dealership products, services, inventory, finance, and incentive programs, and includes continuous training in customer service, sales tactics, and relationship development.

Responsibilities

• Answer inbound phone calls, internet inquiries, and chats
• Provide timely, relevant responses to address customer questions and needs
• Facilitate providing guests with price and purchasing information, payment options, and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow-up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Requirements

• Minimum 1 year of call center or sales-focused experience
• Ability to set priorities, multi-task, and achieve goals
• Ability to perform in a fast-paced environment and work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Strong organizational and time management skills
• Adaptable to change and proficient using a computer
• Evening and weekend schedule availability
• Authorized to work in the USA
• Valid Driver’s License and good driving record
• Ability to pass pre-employment testing (background checks, MVR, drug test, credit report)

Pay

$60,000 to $85,000 (hourly plus commission, tied to appointment and sales performance)

Schedule

• Full Time
• Monday through Saturday availability
• Sundays off