E-Notary Specialist

About the role

The position is an in-office role located at 9300 United Dr #180, Austin, TX 78758. The Savings Group is an innovative FinTech company that powers finance in the age of mobility, providing car loans and refinancing through a virtual Finance & Insurance office.

Essential Job Functions and Responsibilities

• Coordinate the remote signing of DMV-related documents using Long Pen technology with customers.
• Verify the accuracy and completeness of signed documents before submission to the Titles QA team.
• Complete all notary signing requirements on documents, including documenting in the Notary Journal.
• Troubleshoot issues related to document execution or DMV submission requirements.
• Review customer accounts to identify any outstanding items needed to complete the loan process and request them from the customer.
• Work with the sales team to gather missing items to complete the loan process.
• Provide excellent service while working with customers to help complete their loan.
• Ensure all processes adhere to legal, regulatory, and privacy standards.

Knowledge, Skills, and Abilities

• Education: High school diploma or equivalent required.
• Document Management & Verification: Experience in document processing, auto finance, or DMV operations preferred.
• Knowledge of DMV Processes: Familiarity with state-specific DMV requirements for vehicle titling and registration preferred.
• Electronic Signature Platforms: Proficiency in using Long Pen or similar remote signing technologies preferred.
• Communication & Coordination: Effective communication with internal teams, clients, and government agencies.
• Time Management: Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Problem Solving: Skilled in identifying and resolving document-related issues quickly and accurately.
• Compliance Awareness: Understanding of legal and regulatory standards related to auto loans, Notary requirements, and document handling.
• Customer Service: Excellent communication and customer service abilities.
• Familiarity with Microsoft Teams.

Benefits

• Paid time off and paid holidays.
• 401K Savings Plan.
• Four health insurance plan options.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Dental and Vision insurance.
• Long- and Short-Term Disability and Life insurance.
• Casual professional work environment.

Compensation

This position pays $19-$21 per hour. Working hours are Monday - Friday 8am - 5pm, with training and additional hours after completion.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Job Description

The job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources.