E-Commerce Team Leader (In-Store Shopper Department Manager)

Responsibilities

• Supports WFMOA Customer Delivery and/or pick-up orders, labor, regulatory compliance, and special projects as assigned.
• Ensures proper hiring and training of team members, addressing their needs to focus on customer satisfaction.
• Works and communicates with Store Leadership to drive operational improvement in Key Performance Indicators (KPIs) and compliance with standard operating procedures.
• Maintains awareness of customer flows and needs, directing Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Oversees the creation of the In-Store Shopper Team schedule to ensure meeting staffing metrics and capacity.
• Reviews hourly, daily, and weekly scheduling and order volume to ensure the shopper team can support incoming WFMOA orders.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale to support In-Store Shopper/E-Commerce Team and cross-functional team needs.
• Provides timely, thorough, and thoughtful performance evaluations.
• Maintains cleanliness of all department areas including staging area and coolers, and ensures inventory is well-stocked and properly rotated.
• Consistently supports and models Whole Foods Market Leadership Principles and Core Values.

Qualifications

• 24+ months retail experience including 12+ months
• High School diploma or equivalent diploma
• You are authorized to work in the US without sponsorship
• Prior experience leading high volume teams
• Availability to work overtime during peak seasons and as needed year-round; flexibility to work on any type of assigned shift (nights, weekends, etc.)
• Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software

Preferred Qualifications

• Bachelor’s degree in Engineering, Operations, or a related field
• The ability to thrive in an ambiguous environment and motivate oneself to meet deadlines
• Strong verbal and written communication skills
• An analytical approach to problem-solving and a preference for using data to provide thought-provoking and workable solutions
• A track record of taking ownership and driving results
• A high energy, enthusiastic demeanor and an affinity for Whole Foods Market’s products, core values, and company philosophy
• Exceptional knowledge surrounding new products, item location, pricing, and awareness of relevant competitors and industry trends
• A demonstrated commitment to long-term thinking and large-scale impact to the company