E-Commerce Team Leader (In-Store Shopper Department Manager)

Responsibilities

• Supports WFMOA Customer Delivery and/or pick-up orders, labor, regulatory compliance, and special projects as assigned.
• Ensures proper hiring and training of team members, addressing their needs to focus on customer satisfaction.
• Maintains awareness of customer flows and needs, directing team members to satisfy and delight customers; responds promptly to customer needs and questions.
• Oversees the creation of the In-Store Shopper Team schedule to ensure meeting staffing metrics and capacity.
• Reviews hourly, daily, and weekly scheduling and order volume to ensure the shopper team can support incoming WFMOA orders.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale to support In-Store Shopper/E-Commerce Team and cross-functional team needs.
• Provides timely, thorough, and thoughtful performance evaluations.
• Maintains cleanliness of all department areas including staging area and coolers, and ensures inventory is well-stocked and properly rotated.

Qualifications

• 24+ months retail experience including 12+ months High School diploma or equivalent diploma.
• You are authorized to work in the US without sponsorship.
• Prior experience leading high volume teams.
• Takes ownership in work and team, available to work overtime during peak seasons and as needed year-round.
• Flexible to work on any type of assigned shift (nights, weekends, etc.).
• Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software.

Preferred Qualifications

• Bachelor’s degree in Engineering, Operations, or a related field.
• The ability to thrive in an ambiguous environment, and when given a deadline, knows how to motivate oneself and meet it.
• Strong verbal and written communication skills.
• An enjoyment of analytical work and using data to provide thought-provoking and workable solutions.
• A track record of taking ownership and driving results.
• A high energy, enthusiastic attitude, and an affinity for our products, core values, and company.

Benefits

Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).