E-Commerce Supervisor - Full Time
At Whole Foods Market, we're working to nourish people and the planet. We’re committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast-growing program requires talented, resilient, and purpose-driven teams who are passionate about our quality products and great customer service.
About the role
The Supervisor, WFMOA: E-Commerce requires you to lean into five key areas: safety, quality, customer service, productivity, and fun. On a daily basis, you can expect to support the WFMOA E-Commerce team by:
- Ensuring a safe work environment for all Team Members.
- Reviewing the work forecasts and uphold productivity and utilization requirements to meet the overall WFMOA objectives.
- Partnering with other departments to ensure a timely process flow in and out of stores and helping meet customer order times.
- Proactively identifying and leading process improvement initiatives.
- Balancing labor, ensuring that you are operating a balanced and efficient shift while meeting all production goals.
- Embracing a start-up mentality and emphasize “have fun.”
Responsibilities
- Ensure Team Members are properly trained and prepared to focus on their jobs.
- Assist Team Leadership in implementing and administering processes and daily work flow, including reporting and task delegation in areas such as productivity, quality, safety, and customer service.
- Support Team Members and Team Leadership to ensure daily operations run smoothly.
- Coordinate process flow to ensure products are dispatched on time to meet online customer delivery promises.
- Maintain awareness of in-store customer needs and direct Team Members as necessary to satisfy and delight customers; respond promptly to customer requests and questions.
- Direct and assign job duties for Team Members.
- Partner with leadership in all areas to ensure successful and continuous operations.
- Train, audit, and support Team Members to perform WFMOA standard operating procedures.
- Ensure Team Members have the proper tools to perform their jobs and communicate repair or replacement needs to leadership.
- Report and escalate systemic issues as necessary and in a timely manner.
- Demonstrate and/or perform shopping duties to support Team Members and WFMOA needs.
- Review and honor Standard Operating Procedures according to WFMOA practices.
- Identify, address, and resolve safety issues.
Requirements
- Must have a High School diploma or equivalent.
- 6+ months retail experience in a retail, distribution, or logistics environment.
- Flexibility to work weekends and/or evenings.
- Availability to work overtime during peak seasons and as needed year-round.
- Authorization to work in the US without sponsorship.
- Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software.
Qualifications
- Prior experience leading others.
- Ownership in your work and team.
- Ability to learn quickly and work under pressure in a fast-paced environment.
- Demonstrated analytical skills and ability to problem solve and prioritize with little guidance.
- High energy, enthusiastic, and displays an affinity for our products, core values, and company.
- Demonstrates exceptional level of knowledge surrounding (new) products, item location, pricing, and awareness of relevant competitors and industry trends.
- Demonstrated communication skills (written and verbal).
Pay
The wage range for this position is $15.50-$29.20 hourly.
Benefits
Whole Foods Market offers "Whole Benefits" for Full and Part-Time Team Members, including:
- Eligibility for a store discount.
- Paid time off.
- Financial wellness programs.
- Health & wellness support programs.
- Access to other Team Member perks.
Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).