E-Commerce Supervisor - Full Time

The Supervisor for E-Commerce supports daily operations for the grocery delivery and/or pickup experience. This role serves as the foundation for E-Commerce leadership and requires a solution oriented, resilient team member ready to develop leadership skills across five critical areas: safety, quality, customer service, productivity, and team member engagement. This role will support the Associate Team Leader and Team Leader by ensuring Team Members follow established processes while maintaining safety and quality. Support productivity by monitoring shopper flow and operations to meet customer order times. Assist with Team Member onboarding and provide real-time guidance on the floor. Embrace agility by testing new approaches and contributing to an energized team culture. Demonstrate proficiency in all E-Commerce duties including shopping, staging, and order fulfillmentAssist with Team Member onboarding by demonstrating proper shopping techniques, staging procedures, and quality standardsMonitor shopper flow and operations to support productivity targets and meet customer order timesEnsure Team Members follow safety and food safety protocols while maintaining organized staging areas and workspacesMonitor order accuracy and quality standards through spot checks on staged orders, verifying product quality, substitutions, and packaging standardsProvide real-time guidance to Team Members on the floor to reinforce established processesSupport shift operations by reviewing forecasts, coordinating daily task delegation, and helping optimize Team Member deploymentCoordinate with other departments to maintain timely process flow for order fulfillmentIdentify, resolve, and report hazards to maintain a safe work environmentIdentify and report operational bottlenecks or process improvement opportunities to leadershipMaintain customer awareness by monitoring order times and communicating delays or issues to leadershipAssist customers and third-party vendors with questions about online orders, pickup procedures, and product availabilitySupport resolution of customer concerns by coordinating with Team Leadership and other departmentsMonitor Team Member performance and escalate concerns or development needs to leadershipCommunicate effectively with Team Members, leadership, and cross-functional partnersMaintain a positive work environmentSupport company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technologyMaintains operational standards including but not limited to safety and store security protocolsEnsure adherence to all company policies, procedures, and regulatory requirementsPerforms other duties as assigned by store or company leadership The wage range for this position is $19.00-$30.20 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal). Click here for benefit details. At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.