E-Commerce Operations Manager

Responsibilities

• Lead daily operations across warehouse, fulfillment, inventory, purchasing, and logistics.
• Manage operational KPIs, labor productivity, inventory accuracy, and vendor performance.
• Oversee purchasing activities, inventory planning, supplier relationships, and contract negotiations.
• Drive process improvements, workflow optimization, and operational efficiency initiatives.
• Partner with leadership on business planning, projects, and strategic initiatives.
• Support technology-driven operations within a highly e-commerce-focused environment.
• Lead, coach, and develop operational team members.
• Provide occasional after-hours and weekend support when business needs require.

Qualifications

• 7+ years of operations management experience.
• Required experience supporting e-commerce operations.
• Background in fulfillment, warehouse, inventory, purchasing, and supply chain management.
• Strong leadership, project management, and problem-solving skills.
• Experience managing KPIs and driving continuous improvement.
• Comfortable in a fast-paced environment with changing priorities.
• ERP/WMS experience preferred, NetSuite experience is a plus.
• Lean, Six Sigma, or related process improvement experience is a plus.

What They're Looking For

• A hands-on leader who leads by example.
• Someone who can balance strategic thinking with day-to-day execution.
• Strong operational and business acumen.
• Experience managing multiple priorities and solving complex operational challenges.
• A collaborative leader who values accountability, teamwork, and customer service.

Pay

This is a fully onsite position in Portland, Oregon.

Schedule

Candidates seeking a collaborative environment, operational ownership, and long-term career growth are encouraged to apply.