E-commerce Multi-Channel Operations Manager

Key Responsibilities

• Rithum (ChannelAdvisor) Configuration & Backend Management
• Act as the primary administrator for Rithum, handling complex backend setups, custom business rules, lookups, and mapping expressions.
• Configure and maintain marketplace integrations to ensure seamless data flows between Rithum and all connected channels.
• Independently diagnose and resolve platform-specific feed errors (e.g., Amazon Error 8541/5000 match conflicts, Walmart ingest errors) using processing reports and advanced Rithum mapping modifications.
• Listing Optimization & Digital Asset Management
• Build, launch, and optimize multi-channel product listings from the ground up.
• Manage and enrich product listings by updating metadata, SEO keywords, backend search terms, attributes, and high-quality images.
• Ensure absolute consistency in brand voice, product accuracy, and cross-channel pricing rules to prevent accidental buy-box suppression or margin loss.
• Inventory Reconciliation, API Logistics, & Account Health
• Own the inventory sync process, verifying that physical warehouse stock matches exactly what Rithum reports and what marketplaces display.
• Maintain continuous monitoring of account health metrics across all platforms (Amazon Performance Metrics, Walmart Scorecards, Target Plus SLAs) and proactively resolve listing suppressions or policy violations.
• Website Management
• Oversee the day-to-day operations, catalog accuracy, theme updates, and backend functionality of our direct-to-consumer e-commerce website [Specify platform if known, e.g., Shopify, WooCommerce, BigCommerce].

Qualifications & Requirements

• 5+ years of dedicated e-commerce operations, catalog management, or multi-channel retail experience.
• Expert-level, hands-on proficiency with Rithum / ChannelAdvisor is mandatory. You must thoroughly understand data mapping, custom attributes, and feed scheduling.
• Strong knowledge of backend Shopify set up and configuration.
• Deep knowledge of Amazon Seller Central (including flat-file uploads, catalog creation, and error resolution) is required.
• Direct experience with Walmart Seller Center, Target Plus, TikTok Shop, or Shein is highly preferred.
• Advanced proficiency in Microsoft Excel (VLOOKUPs, XLOOKUPs, pivot tables, data cleaning) for handling large datasets and catalog imports/exports.
• Strong understanding of e-commerce SEO, metadata structures, and digital image optimization standards.