E-Commerce Customer Service Representative

Responsibilities

• Assist customers with questions regarding the website including product details, shipping, cooking instructions, etc.
• Confirm orders that have been placed.
• Resolve any issues customers may experience with their package or product.
• Create and confirm shipping labels; resolve any FedEx delays.
• Respond to customer service emails, calls, and text messages.
• Input and update orders.
• Assist with marketing emails.
• Add new products to Shopify Projects as assigned.
• Assist manager with marketing strategies as needed.
• Assist with launching new products.
• Social media postings.
• Respond to Google Reviews.

Requirements

• Excellent written and verbal communication skills.
• Excellent computer and technology platform skills.
• Resourceful, independent, and a problem solver.
• Outstanding attention to detail and accuracy.
• 1–2 years of experience in web management or E-Commerce support role.
• Must be detail oriented, well organized, and capable of working independently.

Preferred Qualifications

• DropBox
• Buffer
• Omnisend
• Shopify
• Microsoft Office