E-commerce Customer Service Associate

Essential Duties & Responsibilities

• Provide customer service via phone or email by answering questions concerning merchandise, orders and refunds.
• Ensure customers have the best online shopping experience.
• Resolves order issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
• Leads or assists with special projects assigned by customer service supervisor and E-Commerce Product Manager.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Follow SOPs to ensure that appropriate changes are made to resolve customer’s problems based on the guidelines.

Desired Qualifications

• At least a year of proven customer service experience.
• Knowledge of principles and processes for providing customers with the best service.
• Education And/or Experience: Associate's degree or equivalent from a 2-year college or technical school;
• Very organized and detail-oriented.
• Able to meet tight deadlines and adapt to a fast-paced, fluid environment while balancing multiple tasks at once.
• Must be proficient in Microsoft Applications including Word, Excel, and PowerPoint.
• Basic knowledge of Adobe Photoshop.