E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)

About the role

The Associate Team Leader (ATL) for E-Commerce supports the grocery delivery and pick-up experience for our customers. This role requires a talented, resilient leader with accountability across five critical areas: safety, quality, customer service, productivity, and team member engagement.

Responsibilities

• Ensure Team Members are onboarded and well trained on shopping standard operating procedures, staging procedures, quality standards, and safety protocols.
• Provide timely coaching and performance feedback through regular one-on-one conversations to drive skill development, accountability, and engagement.
• Partner with Team Leader to identify high-potential Team Members and create development plans.
• Lead and participate in team huddles and meetings to communicate priorities, celebrate wins, and address operational challenges.
• Maintain a safe work environment through proactive hazard identification, resolution, and documentation.
• Ensure Team Members follow safety and food safety protocols through observation and direct coaching.
• Investigate incidents and near-misses, completing required reports and implementing preventive actions.
• Partner with store leadership to drive safety culture and compliance with regulatory requirements.
• Own order accuracy and quality by conducting audits, analyzing trends and customer feedback, implementing solutions, and coaching as needed.
• Monitor customer order times and proactively resolve delays, escalated concerns, or experience issues.
• Partner with other departments to improve customer experience.
• Ensure proper handling of product substitutions, out-of-stocks, and special customer requests.
• Optimize shift operations by reviewing forecasts, creating deployment plans, leading daily task delegation, and adjusting staffing in real-time to balance workload and maximize efficiency.
• Identify operational bottlenecks and lead process improvement initiatives by testing new approaches, analyzing results, and implementing solutions to support optimal productivity.
• Ensure proper tools, equipment, and supplies are available and functioning to support operations.
• Communicate effectively with Team Members, leadership, cross-functional partners, customers, and third-party vendors.
• Demonstrate proficiency in all E-Commerce duties and serve as subject matter expert for the team.
• Support company programs and initiatives, including varied checkout options, store formats, and all product assortment, tools, and technology.
• Maintain operational standards including safety and store security protocols.
• Ensure adherence to all company policies, procedures, and regulatory requirements.
• Perform other duties as assigned by store or company leadership.

Pay

The wage range for this position is $20.05–$35.00 per hour.

Benefits

Whole Foods Market offers "Whole Benefits," which include:

• Eligibility for a store discount.
• Paid time off.
• Financial wellness programs.
• Health and wellness support programs.
• Access to other Team Member perks.

Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).