E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)
About the role
The Associate Team Leader (ATL) for E-Commerce supports the grocery delivery and pick-up experience for our customers. This role requires a talented, resilient leader with accountability across five critical areas: safety, quality, customer service, productivity, and team member engagement.
Responsibilities
- Ensure Team Members are onboarded and well trained on shopping standard operating procedures, staging procedures, quality standards, and safety protocols
- Provide timely coaching and performance feedback through regular one-on-one conversations to drive skill development, accountability, and engagement
- Partner cross-functionally to maintain seamless workflows and embrace agility by testing new approaches, special projects and fostering an energized team culture
- Lead and participate in team huddles and meetings to communicate priorities, celebrate wins, and address operational challenges
- Maintain a safe work environment through proactive hazard identification, resolution, and documentation
- Investigate incidents and near-misses, completing required reports and implementing preventive actions
- Own order accuracy and quality by conducting audits, analyzing trends and customer feedback, implementing solutions and coaching as needed
- Optimize shift operations by reviewing forecasts, creating deployment plans, leading daily task delegation, and adjusting staffing in real-time to balance workload and maximize efficiency
- Identify operational bottlenecks and lead process improvement initiatives by testing new approaches, analyzing results, and implementing solutions to support optimal productivity
- Ensure proper tools, equipment, and supplies are available and functioning to support operations
- Communicate effectively with Team Members, leadership, cross-functional partners, customers, and third-party vendors
- Demonstrate proficiency in all E-Commerce duties and serve as subject matter expert for the team
- Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology
- Maintain operational standards including but not limited to safety and store security protocols
Qualifications
Commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).
Benefits
Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).
Pay
The wage range for this position is $20.05-$35.00 Hourly.
Schedule
N/A