E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)
About the role
The Associate Team Leader (ATL) for E-Commerce supports the grocery delivery and pick-up experience for our customers. This role requires a talented, resilient leader with accountability across five critical areas: safety, quality, customer service, productivity, and team member engagement.
Responsibilities
- Ensure Team Members are onboarded and well trained on shopping standard operating procedures, staging procedures, quality standards, and safety protocols
- Provide timely coaching and performance feedback through regular one-on-one conversations to drive skill development, accountability, and engagement
- Partner cross-functionally to maintain seamless workflows and embrace agility by testing new approaches, special projects and fostering an energized team culture
- Lead and participate in team huddles and meetings to communicate priorities, celebrate wins, and address operational challenges
- Maintain a safe work environment through proactive hazard identification, resolution, and documentation
- Investigate incidents and near-misses, completing required reports and implementing preventive actions
- Own order accuracy and quality by conducting audits, analyzing trends and customer feedback, implementing solutions and coaching as needed
- Optimize shift operations by reviewing forecasts, creating deployment plans, leading daily task delegation, and adjusting staffing in real-time to balance workload and maximize efficiency
- Identify operational bottlenecks and lead process improvement initiatives by testing new approaches, analyzing results, and implementing solutions to support optimal productivity
- Communicate effectively with Team Members, leadership, cross-functional partners, customers, and third-party vendors
- Demonstrate proficiency in all E-Commerce duties and serve as subject matter expert for the team
- Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology
- Maintain operational standards including but not limited to safety and store security protocols
Qualifications
- Proficiency in all E-Commerce duties and serving as a subject matter expert for the team
- Ability to partner cross-functionally to maintain seamless workflows and embrace agility
- Experience in safety, quality, customer service, productivity, and team member engagement
- Strong communication and interpersonal skills
- Ability to lead and motivate a team
- Proactive problem-solving and process improvement skills
Skills
- Customer service and teamwork
- Problem-solving and decision-making
- Leadership and management
- Training and development
- Operational excellence
Benefits
Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).
Pay
The wage range for this position is $20.05-$35.00 Hourly, commensurate with experience.
Schedule
Not specified.