E-Commerce Account Manager

Key Responsibilities

• Own the daily management and optimization of e-commerce platforms including Shopify, Amazon, Walmart.com, and other digital marketplaces.
• Ensure accurate, compelling, and SEO-optimized product listings (titles, descriptions, images, A+ content, and more).
• Manage product launches, pricing updates, and promotional calendars across platforms.
• Analyze and track key performance metrics (traffic, conversion rate, sales, margins, return rate, etc.) to identify growth opportunities.
• Audit site and marketplace listings for accuracy, visibility, and best practices.
• Monitor and improve customer ratings, reviews, and overall experience.
• Partner with operations and logistics teams to ensure product availability and minimize out-of-stocks or fulfillment delays.
• Forecast demand and monitor stock levels to support sales goals and prevent over- or under-stocking.
• Collaborate with internal marketing and paid media teams to plan and execute promotions, ad campaigns, and email strategies aligned with channel goals.
• Optimize product visibility through strategic use of platform tools (e.g., Amazon ads, Shopify apps, coupons, deals).
• Maintain platform compliance and resolve any account health, policy, or listing issues proactively.
• Stay current on platform updates, algorithm changes, and emerging tools or trends.
• Work closely with creative, marketing, product, and customer service teams to align messaging, resolve issues, and improve the end-to-end digital shopping experience.

Qualifications

• Bachelor’s degree in Marketing, Business, E-Commerce, or related field.
• 2–4 years of experience in e-commerce account management, digital merchandising, or online marketplace operations.
• Hands-on experience with Shopify, Amazon Seller/Vendor Central, and other major e-commerce platforms.
• Strong analytical skills and experience working with data platforms (Google Analytics, Excel, Looker, or similar).
• Knowledge of SEO best practices and digital conversion optimization.
• Highly detail-oriented with a strong sense of ownership and urgency.
• Experience in fitness, consumer goods, or DTC e-commerce a plus.

Benefits

• Medical, Dental, Vision Insurance: Company covers 80% for employees only.
• Life Insurance: Fully covered by the company.
• 401k: Dollar for Dollar matching up to 3%, eligible to enroll after one full year with the company. 100% fully vested.
• Accrued Vacation: Company provides discounts for fitness equipment for our employees.