E-Billing Specialist

Responsibilities

• Submit monthly electronic invoices to firm clients, ensuring all client and firm guidelines are followed during submission.
• Track the status of electronic invoices from submission to acceptance.
• Resolve rejections until submission is successful and keep documentation of issues and resolutions.
• Resolve residual balances by appealing, working with timekeepers directly for details to submit for repayment, or writing off through the appropriate assigned personnel.
• Liaise between the firm’s billing/collections team, billing attorneys, legal assistant staff, and clients regarding E‑billing, as directed.
• Set up and maintain vendor sites for new matters, new timekeepers, new and revised budgets, and ongoing rates.
• Assist in implementing rate increases for E‑billing clients.
• Work with attorneys on budgets and accruals for E‑billing clients.
• Identify, research, and troubleshoot rejected invoices and other issues as they arise to ensure electronic invoices are properly submitted and accepted by clients.
• Interact with various groups to document and educate timekeepers, precluding future issues and expediting acceptance of electronic invoices.
• Coordinate resubmission of invoices with the billing team, billing attorneys, legal assistants, and client representatives, ensuring corrective action is in place for future submissions.
• Assist in the preparation and maintenance of E‑billing manuals, reference guides, and educational tools that support the E‑billing operation.
• Analyze industry trends, proactively seeking ways to improve current processes and maximize efficiency within the group.
• Support special projects and ad‑hoc requests as directed by management.
• Prepare a summary of rule violations based on the review of Outside Counsel Guidelines for any new client being added.
• Maintain and document any inconsistencies with Outside Counsel Guidelines.
• Perform other duties as they arise.

Requirements

• 2+ years of billing experience.
• Associate’s Degree in Accounting preferred.
• Strong work ethic.
• Well organized, hard‑working, and takes initiative.
• Detail‑oriented with a professional attitude; reliable.
• Proficient in Microsoft Office Suite, 10‑key by touch; Aderant experience a plus.
• Strong organizational and time‑management skills.
• Strong problem‑solving skills, basic accounting principles knowledge, documentation, research and resolution skills, data analysis, and multi‑tasking abilities.
• Thorough knowledge of billing.
• Effective oral and written communication abilities.
• Professional interaction with employees and vendors.
• Ability to work independently and as part of a team in a fast‑paced, high‑volume environment with emphasis on accuracy and timeliness.