Dynamics365 Administrator

About the role

The Dynamics365 Administrator will configure, maintain, and optimize LATICRETE’s Microsoft Dynamics 365 platform, focusing on Marketing and Customer Insights Journeys. The role supports CRM customization, integration using Power Platform tools, and contributes to data visualization efforts with Power BI. Collaboration with developers and cross‑functional teams ensures the CRM aligns with business needs and strategic initiatives.

Responsibilities

• Configure and maintain Dynamics 365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Maintain and improve customer‑facing Power Pages / Power Apps portals.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.
• Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development, and automation.
• Support data integration between Dynamics 365 Dataverse and other enterprise systems.
• Assist the BI team in developing Power BI reports and dashboards for CRM business intelligence.
• Gather requirements from stakeholders and translate them into technical solutions.
• Maintain and follow corporate CRM change‑management processes.
• Provide primary end‑user support for the Marketing group, including training and documentation.
• Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline (required); Master’s degree preferred.
• Microsoft Dynamics 365 (CRM) Associate certification (required); Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.
• Minimum 2 years of hands‑on experience with Microsoft Dynamics 365 or Salesforce.com CRM.
• Proficiency in Sales, Service, and Marketing CRM modules.
• Strong understanding of CRM architecture, integration, and customization.
• Knowledge of data integrity best practices and ability to proactively identify and resolve quality issues.
• Experience with Power Automate, Power Apps (model‑driven and canvas), and Dataverse.
• Experience with Power BI and Dynamics 365 reporting/data visualization preferred.
• Working knowledge of CRM application security standards and best practices.
• Excellent problem‑solving and communication skills; ability to work independently and collaboratively in a fast‑paced environment.
• Team‑oriented attitude with a positive, cooperative approach toward colleagues and customers.

Benefits

• Medical, Dental, and Vision insurance
• 401(k) retirement plan
• Tuition reimbursement
• 13 paid holidays plus paid vacation and sick time
• Flexible spending accounts
• Life Insurance, AD&D, and Supplemental Insurance
• One‑week paid plant shutdown between Christmas and New Year’s Day

Travel Requirement

Up to 10% domestic travel.

Physical Requirements

• Lift and/or carry a minimum of 25 pounds.
• Push/pull up to 25 pounds.
• Stand for at least 25 % of the workday.
• Sit for at least 50 % of the workday.