Dynamics365 Administrator
About the role
At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’ve been in business for 70 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut’s top family-owned companies in 2017! We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate. We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world.
Responsibilities
- Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
- Maintain and improve customer-facing Power Pages / Power Apps portals.
- Customize entities, workflows, forms, and dashboards to meet business requirements.
- Manage user roles, permissions, and security settings.
- Monitor system performance and troubleshoot issues.
- Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation.
- Support data integration between Dynamics365 Dataverse and other enterprise systems.
- Assist BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs.