Dynamics 365 / Power Platform ("ONLY W2)

About the Role

We are looking for an experienced professional with expertise in voice and chat bot requirements, as well as C# plugins. Strong preference for candidates with Copilot Studio experience or 5+ years of advanced Power Automate experience.

Requirements

• 5+ years hands-on experience with Dynamics 365 / Power Platform
• Strong Dataverse expertise, including:
  • Data modeling and security
  • C# plug-ins (sync/async, pipeline stages, performance)
• Proven experience with Power Automate (complex flows, retries, exception handling)
• Experience building Power Apps Canvas and Model-driven apps
• Ability to work independently, estimate effort, and deliver production-ready solutions

Nice to Have

• Strong experience with Dynamics 365 Customer Service and Customer Service Premium
• Hands-on experience with Omnichannel for Customer Service (voice, chat, SMS)
• Experience designing or implementing voice or conversational agent solutions (Copilot Voice Agents / conversational automation)
• Experience with Customer Service Copilot and advanced agent productivity features
• Power Platform ALM / DevOps experience (Azure DevOps or GitHub)
• Azure integrations (Functions, Logic Apps, Service Bus, APIs)
• Microsoft certifications (Power Platform, Dynamics 365 Customer Service)