Duty Manager - Dundee

About The Role

As a Duty Manager at Smyths Toys, you are responsible for the day-to-day operation and management of your assigned department. You support the Store Manager in the end-to-end operation of a high-volume, fast-paced retail ecosystem. From managing the sales floor energy to processing delivery intakes, you ensure the store runs smoothly in line with company guidelines. Your goal is clear: maximise sales, develop a rock-star team, and ensure that every customer walking through our doors experiences exceptional, seamless customer service. Salary: £32,000+ depending on experience.

Responsibilities

• Deliver and exceed sales targets in your store through effective space planning, impeccable floor presentation, and commercial stock placement.
• Assist the Store Manager in achieving key performance indicators including Sales, Stock loss/Shrinkage and Health and Safety compliance.
• Recruit, train, roster, and mentor a diverse team of retail professionals. You'll inspire them to learn our product ranges inside and out and prepare them to tackle our massive peak seasonal trading periods seamlessly.
• Ensure the sales floor delivers an unforgettable, high-energy customer experience, resolving any queries promptly and keeping standards of housekeeping flawless.
• Oversee cash handling, daily spot checks on tills, stock control, security protocols, and general back-office administrative compliance.

The Ideal Candidate

• Proven track record as an Assistant Manager, Duty Manager, Team Leader, or Shift Supervisor in a fast-paced retail environment. Comfortable leading teams through big crowds and massive stock deliveries.
• Strong numerical, analytical, and organisational skills. Able to look at a sales report or a wage spend sheet and make rapid, smart adjustments to protect profits.
• Leads from the front, coaching the team to take ownership of their own departments. Highly motivated, ambitious, with a "can-do" attitude.
• Proficient with Microsoft Office and comfortable navigating computerised retail management and stock-control systems.
• Fully prepared to work flexible hours, including weekends, late nights, and bank holidays—especially during peak seasons.

Benefits

• Performance-based bonus package
• 31 days annual leave rising with length of service
• Defined contribution pension scheme up to 7.5% matched contribution
• Life assurance cover
• 24/7 counselling through our employee assistance programme
• Discount platform
• Financial guidance
• Bike to work scheme
• Generous in-store employee discount
• Enhanced maternity and paternity pay