Duty Manager

About the Role

We have an incredible opportunity for a dynamic and inspirational Duty Manager to join our growing New York Team!

About DO & CO

We have a passion for hospitality culinary delights on every elevated floor and in the sky. With our three business segments, Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 33 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.

Responsibilities

• Lead and oversee the operations team to ensure efficient production, packaging, and distribution of catering products.
• Assign tasks, provide training, and ensure a safe, productive, and compliant working environment.
• Support the operations manager in assessing and implementing operational improvements.
• Contribute to strategic forecasting and risk management planning.
• Plan and communicate production, transportation, and dispatch activities with departments.
• Ensure strict adherence to regulatory requirements from airlines, airports, ports, and other authorities.
• Oversee ramp safety protocols and ensure compliance with OSHA, DOT, and Safe Program standards.
• Evaluate, enhance, and implement departmental policies and procedures to ensure consistent and compliant operations.
• Develop and generate reports related to operational performance and cost analysis as requested by management.
• Collaborate with the quality assurance team to ensure all products meet DO & CO standards.
• Ensure timely and accurate delivery of catering services, including updating customer specifications and ensuring hygiene and safety standards are met.
• Communicate operational information and production requirements to the relevant departments.
• Resolve any highlighted problems swiftly and professionally while maintaining effective communication with clients.
• Lead by example, provide clear guidance, and build a motivated and cohesive team.

Qualifications

• Minimum of 3-4 years of managerial experience within operations or logistics, preferably in airline catering or FMCG.
• Bachelor's degree in a relevant field preferred.
• Ensures compliance and quality across all operational processes.
• Familiarity with airside, aviation, or food manufacturing is a plus.
• Knowledge of OSHA compliance, DOT standards, and quality assurance processes.
• Strong leadership, communication, and organizational skills with the ability to motivate and manage large teams.
• Ability to thrive in a fast-paced, dynamic environment with a hands-on approach.
• Demonstrates proactive decision-making and the ability to resolve operational challenges quickly.
• Proficiency in Microsoft Word, Excel, Outlook, and relevant logistics software.
• Must be able to obtain a PANYNJ ID (Port Authority of New York and New Jersey) as per TSA regulations (49 CFR1542.209).
• Ability to meet deadlines and work under pressure, including flexibility for night shifts, weekends, and holidays.
• Bilingual (Spanish) preferred.
• Valid driver's license.

Benefits

• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry.

Pay

Salary range: $85,000 - $100,000 annually.