Duty Billing Agent

Key Responsibilities

• Processes and prepares forms, documents and correspondence according to established procedures
• Responds to billing questions and inquiries
• Verifies a variety of data for accuracy
• Resolves problems and raises highly complex problems as necessary
• Edits billing data from documents such as manifests, invoices, Airway bills and computer-generated reports
• Sorts, batches, distributes, and files documents according to established procedures
• Inputs billing data from source documents using established procedures
• Images billing documents including air bills, commercial invoices and other supporting documentation
• Prepares invoices in a batch for entry into the imaging process
• Renders invoices and manual reports for distribution to the Customer

Skills & Qualifications

• HS diploma or equivalent required
• 1 year of experience in customer service or billing preferred

Specialized Skill Training/Certification

• Microsoft Office (Outlook, Word, Excel)
• Data entry
• Customer service
• Import knowledge

Benefits & Incentives

Employee Benefits & Incentives DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

About the Role

We currently have an opportunity for a Billing Agent. This position directs and coordinates systems and processes necessary to the efficient and economical capture, creation, and maintenance of revenue records in support of internal financial reporting, timely and accurate customer invoicing and creation of the accounts receivable file used to research and resolve billing problems and discrepancies, manage customer payments, and follow-up by Credit and Collections as deemed necessary.

Qualifications

The qualified candidate maintains customer master records necessary to manage customer specific rating and billing requirements and conducts the on-going review of bill processing procedures, and seeks opportunities to make cost-effective improvements.

Pay & Schedule

Competitive Pay

Benefits

Employee Benefits & Incentives DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities