Toll Collection Agent

About the role

MCI is seeking agents to support walk-up customer inquiries, new account setup and MOV pass tag issuance at Parkersburg Memorial Bridge facilities. This is an entry-level, on-site position.

Responsibilities

• Be the face and smile of toll collection operations at the Parkersburg Memorial Bridge facility offices.
• Aid customers with new account setup, questions, and concerns.
• Process payments utilizing the toll operations back-office systems.
• Manage in-person customer related inquiries regarding toll activities, complaints, etc.
• Collaborate with customer service professionals to improve overall customer experience.
• Assist with incoming customer service phone calls to resolve issues.
• Complete end of day/shift deposits and balancing reports.
• Adhere to all attendance and work schedule requirements.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Experience with data-entry utilizing a computer.
• The ability to read and speak English fluently.
• Excellent organizational, written, and oral communication skills.
• The ability to work shifts that will likely include weekends.
• Cash handling experience on a computerized system.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Skills

• Customer service experience preferred.
• Tech support, inside sales, or back-office support experience preferred.

Benefits

Compensation details are provided in the Conditions of Employment section.

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

This is an entry-level, on-site position with flexible scheduling that may include weekends.