Inbound Toll Collections Agent (Entry-Level)

About the role

MCI is seeking friendly and dependable Customer Service Representatives to support both inbound calls and walk-up customer inquiries at our Bay City, Michigan toll booth offices. This is an entry-level, on-site position ideal for individuals with strong communication skills and a passion for helping others.

Responsibilities

• Serve as the welcoming face of toll operations at the Bay City facility
• Aid customers with account setup and payment processing
• Handle in-person customer issues related to toll activities, complaints, and account management
• Resolve customer issues professionally during incoming customer service calls
• Collaborate with team members to enhance the overall customer experience
• Perform end-of-day shift balancing and deposit reporting
• Maintain consistent attendance and adhere to scheduled shifts

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Proficient in computer-based data entry
• Fluent in English (spoken and written)
• Strong organizational, verbal, and written communication skills
• Availability to work shifts, including weekends
• Experience handling cash using computerized systems
• Ability to troubleshoot and follow up on customer issues
• Skilled in conflict resolution, problem-solving, and negotiation
• Customer-focused, empathetic, and patient
• Able to multitask, stay focused, and manage time independently
• Team-oriented with a strong commitment to service excellence
• Excellent interpersonal skills and the ability to build rapport with customers and colleagues

Benefits

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment

• All MCI Locations Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.
• Job offers are contingent on drug screening results.

Compensation & Benefits

Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.