Dutch Wonderland Ride Operator Level 5 Happy Hauntings

About the Role

The outgoing and safety-oriented Rides Operator will operate and assist with rides located throughout the park. This position involves a lot of guest interaction and a customer service-oriented mindset to provide a wonderful experience to everyone who comes to enjoy a day at the park. Ride Operators are responsible for supervising, monitoring, and attending to park rides, including boarding, securing passengers, operating the ride, and ensuring passengers exit safely.

Roles & Responsibilities

• Greet and interact with guest in a fun and professional manner
• Must enjoy interacting with guests of all ages
• Follow all Dutch Wonderland and manufacturer established safety regulations
• Operates assigned ride or attraction in accordance with company policy and procedure, state and federal regulations and safety protocols
• Conduct morning inspections of assigned ride before daily operation begins
• Tests rides daily before opening to guests
• Answer questions related to ride operations and the park
• Maintain an environment that ensures the safety of all employees and guests
• Responsible for performing and enforcing accurate height, weight, or age requirements for all rides and attractions
• Maintains flow of guests and while also limiting the number of guests on the loading platform
• Gives directions and delivers instructions using a microphone or other communication devices
• Properly check all safety restraints to ensure they are in the correct and locking position before ride cycle begins
• Maintains constant vigilance while ride is operating and ensures that all riders all following appropriate safety measures
• Must be alert and have quick reaction time to stop a ride properly in case of an emergency
• Performs opening and closing procedures for assigned rides
• Reports ride related issues and mechanical failures to management and maintenance promptly
• Protects guest belongings turns in lost and found items as soon as time allows
• Ability to operate all levels of rides throughout Dutch Wonderland

Requirements

• Must be at least 18 years of age to comply with PA Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to comply with all uniform policies
• Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding ride operation
• Must demonstrate a willingness to learn and ability to follow instructions
• Must be guest-focused and also work well with other team members and supervisors

Qualifications

• There is no minimum education requirement
• No previous experience is required
• All Rides Team Members must go through the International Ride Operator Certification (iROC) course as a part of the training. Successful course completion is required for this position. There is no cost to the team member for the course.

Skills

• Ability to read, write, and speak fluent English
• Spanish or other bilingual language skills are a plus

Physical Requirements

• Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time
• Ability to reach above shoulders throughout the workday
• Ability to remain on feet for majority of the workday
• Ability to climb or descend stairs for some coasters, rides, and attractions
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Ability to see details of objects that are more than a few feet away

Working Conditions

• Frequent interaction a variety of motorized and chain-driven rides and attractions
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Frequent exposure to constant repetitive motion, high noise levels, flashing lights, vibrations, and heavily populated environments