Dutch Wonderland Inn FT Hourly Executive Housekeeper

Roles & Responsibilities

• Supervise the daily operations of the Housekeeping team and any other assigned departments
• Lead by example, attitude, and as a representation of Dutch Wonderland's core values
• Act as an approachable mentor and coach to all assigned team members
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
• Become knowledgeable of performing the essential duties of all assigned housekeeping positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with PA law
• Aid with team scheduling and timekeeping activities

Departmental Duties

• Complete all daily tasks within the given timeframe based off the minutes per room average, which will be determined by the number of rooms to be cleaned each day
• Provide exceptional guest service by treating all guests with courtesy and a smile
• Respond to all guest requests by delivering any requested items in a timely manner
• Ensure that all guestrooms are properly prepared for next guest arrivals, including (but not limited to): Guestrooms and bathrooms are properly cleaned and disinfected, Bathroom and bed linens are replaced as dictated by brand standards, All beds are made as dictated by brand standards, All trash is removed and the room vacuumed, The bathroom is cleaned to brand standards, including tile, tub, walls, sink, and floor, All contents are removed from refrigerators, All tables and surfaces are wiped down and dust-free, All sofa beds are restored, All supplies are replaced or added
• Stock carts with necessary linens and supplies; ensure that carts are organized as dictated by standards
• Report room status and maintenance problems accurately and in a timely manner
• Maintain cart and bumpers to avoid damage to walls and doors
• Properly handle, label, stock and store chemicals and cleaning supplies
• Protect guest belongings; turn in lost and found items immediately
• Complete special projects as directed by manager

Requirements

• Must be at least 18 years of age to comply with PA Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must possess a strong attention to detail, to quickly notice objects and areas around the property that require attention
• Must follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Frequent stoop, twist, kneel, bend, squat, or reach above shoulders
• Frequent carrying, pushing, pulling, lifting, and holding objects weighing 50 pounds or more
• Consistent use of hands to grasp, control, move objects/tools
• Constant repetitive motion
• Prolonged exposure to dust, dirt, and cleaning chemicals
• Frequent interruptions and may need to reprioritize activities
• Constant exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Potential exposure to bloodborne pathogens; proper PPE is required in these situations