Dutch Wonderland Inn Lead Housekeeper

Roles & Responsibilities

• Supervise the daily operations of the Housekeeping team and any other assigned departments
• Act as an approachable mentor and coach to all assigned team members
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
• Become knowledgeable of performing the essential duties of all assigned housekeeping positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
• Avoid damage to walls and doors by properly handling, labeling, stocking and storing chemicals and cleaning supplies
• Report room status and maintenance problems accurately and in a timely manner
• Complete special projects as directed by manager

Requirements

• Must be at least 18 years of age to comply with PA Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must possess a strong attention to detail, to quickly notice objects and areas around the property that require attention
• Must follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Frequent stooping, twisting, kneeling, bending, squatting, or reaching above shoulders
• Frequent carrying, pushing, pulling, lifting, and holding objects weighing 30 pounds or more
• Consistent use of hands to grasp, control, move objects/tools
• Constant repetitive motion