Durable Medical Equipment Technician

About the role

The role requires knowledge of orthopedic bracing, DME billing, and safety standards, along with proficiency in fitting devices and using Epic and third-party software. Strong communication skills and the ability to follow standardized practices and maintain accurate documentation are essential.

Responsibilities

• Fit and educate patients on orthopedic devices and DME per provider orders, ensuring proper sizing, comfort, and understanding of usage, care, and expected outcomes.
• Apply and remove casts and splints as directed by providers, while maintaining cast room readiness and ensuring adequate inventory of supplies.
• Leverage Epic and third-party DME software (e.g., MotionMD) to manage daily operations, verify benefits, initiate pre-authorizations, and collect patient financial responsibilities.
• Document all services and measurements, including payer-required forms (e.g., ABNs, FRNs), to ensure compliance with billing and insurance regulations.
• Support inventory management and audit activities in collaboration with the DME Coordinator, and promptly report equipment issues or shortages to leadership.
• Build and maintain collaborative relationships with patients, providers, clinical staff, vendors, and suppliers to ensure seamless and high-quality care delivery.
• Ensure timely and accurate documentation in alignment with clinical, operational, and regulatory standards.
• Perform additional duties as assigned to support the efficient operation of orthopedic and DME services, adapting to evolving patient and departmental needs.

Requirements

• High school diploma or GED equivalent.
• Previous medical experience in cast and splint application and removal preferred.

Qualifications

• Knowledge of orthopedic bracing, DME billing, and safety standards.
• Proficiency in fitting devices and using Epic and third-party software.
• Strong communication skills and the ability to follow standardized practices and maintain accurate documentation.
• Physical capability to perform hands-on tasks and travel between locations.
• Collaboration with clinical teams, providers, and vendors is key to delivering seamless care.

Skills

• Knowledge of orthopedic bracing, DME billing, and safety standards.
• Proficiency in fitting devices and using Epic and third-party software.
• Strong communication skills and the ability to follow standardized practices and maintain accurate documentation.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards, including benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development, and so much more – so you can live fully at and away from work, including:

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Education Assistance Program

Pay

$21.85 - $32.80 per hour

Schedule

Full time, 40 hours per week