Duck Creek Technical Lead - Policy

About the Role

We’re looking to grow our Duck Technology Team at NLS! As a Policy Tech Lead, you won’t just be building solutions—you’ll be shaping them. This is your opportunity to lead technical design, mentor developers, and work directly with clients to bring complex insurance solutions to life. You’ll collaborate with cross-functional teams, guide development efforts, and translate business needs into scalable, high-quality Duck Creek solutions.

Responsibilities

• Partner with clients and internal teams to understand business requirements and translate them into technical solutions
• Lead the design and development of custom Duck Creek solutions using ManuScript
• Provide technical leadership to your development team, offering guidance and mentorship across the platform
• Drive solution approvals, including requirements, architecture, and delivery timelines
• Support project planning and ensure solutions align with long-term client strategies
• Take ownership of customer issues and lead them through to resolution
• Contribute to a collaborative team environment while elevating team capabilities

Requirements

• 6–10 years of industry experience, including 5+ years with Duck Creek products
• Deep expertise in Duck Creek Policy Administration and/or Billing (Author, Express, Server, User Admin, TransACT)
• Hands-on experience with ManuScript configuration and inheritance structures
• Experience with Duck Creek APIs, Duck Creek Anywhere, and Duck Creek Skins
• Strong background in C# custom business objects and XML (or similar programming languages)
• Experience with Duck Creek tools such as Author (Fields, Pages, Forms, Tables) and debugging tools (TraceMonitor, ExampleUtil, Data Tester)
• Knowledge of Duck Creek Shredding including IDO
• Solid experience with SQL Server, stored procedures, triggers, and related database objects
• Understanding of the full software development lifecycle, including Agile environments
• Strong communication skills with the ability to work directly with clients
• A self-starter mindset with strong organizational and time management skills
• Ability to work independently and collaboratively in a team setting
• Bachelor’s degree in Business, Computer Information Systems, or related field (or equivalent experience)

Why Join NLS

Bring your authentic self to the Next Level Solutions team—go-getter, learner, team player. Our culture is what sets us apart. We work hard, support each other, and genuinely enjoy what we do. Knowledge sharing is at the heart of how we grow—both as individuals and as a company. You’ll have the opportunity to continuously learn, develop your career, and make a meaningful impact. At NLS, our mission is simple: Do Good Work—for our clients, our employees, and our communities. We’re growing rapidly and investing in what matters most: our people.

Benefits

• Competitive salary package with an annual bonus
• Comprehensive and inclusive health benefits
• Flexible working arrangements (remote or office-based in Springfield, MO; Puerto Rico; or Honduras)
• Opportunities for career growth and internal advancement
• Relaxed work environment with a casual dress code
• Company-sponsored events and team-building activities
• Generous PTO and paid company holidays
• Traditional & Roth 401k with 5% company match
• Physical and mental wellness programs

Awards

• 2021 & 2022 SBJ Dynamic Dozen #1 Company
• 2023 SBJ Dynamic Dozen #2 Company
• 2021–2023 417 Best Place to Work
• 2022 Top COO
• 2023 & 2024 SBJ 40 Under 40 Honoree
• 2024 SBJ Man of the Year Honoree
• 2023 Puerto Rico Employer of Choice