Dual-Site Community Manager

About the role

The Scion Group is seeking a Dual-Site General Manager for two communities in Towson, MD. This role is a dynamic business manager, community leader, and expert in maintaining thriving operational, expense, and revenue performance.

Responsibilities

• Partner with Talent Acquisition and HR Operations to attract and hire exceptional team members through Greenhouse.
• Collaborate with Learning & Development to train, develop, and provide leadership to exceptional team members to ensure the property can operate effectively and to ensure team members are pursuing the next step in their Scion career.
• Accountable for scheduling appropriate property staffing at all times, including after hour on-call shifts, being the primary responder.
• Elevate employee experience through data, conversations, and team building to ensure high morale.
• Prepare, respond, and advise on all community aspects including market, physical condition, policies, procedures, and onsite emergencies with partner departments.
• Engage internal Legal department for vendor management, risk management, court appearance, and contract administration matters.
• Conduct quarterly apartment inspections to assess damage and identify property improvements to address.
• Accountable for safe and sanitary community experience for employees, residents, and guests including curb appeal, operationally sound facilities, common areas, and preventative maintenance.
• Uphold The Scion Standard by conducting monthly property walks and submitting scorecard assessments around inspections.
• Maintain and audit valid building and system permits to ensure that the property complies with all codes and company standards.
• Identify all capital expenditures improvements needed at the property and work with Regional Manager and Facilities & Capital Department on approval and execution of new projects.
• Obtain vendor bids on all projects and gain approval for projects that exceed the budgeted threshold for the property.
• Proactively plan and execute annual turnover process with the Assistant General Manager and Facilities Supervisor to ensure all team members and vendors have clear goals and expectations to meet deadlines.
• Partner closely with Talent Acquisition to adequately staff the property for support with annual turnover deadlines.
• Forecast and manage financial performance of annual turnover process to keep controllable property expenses within budget.
• Create, manage, and update electronic turnover board to ensure adequate progress is being made and deadlines are being met.
• Conduct move-out inspections and vendor service walks to ensure units are ready for resident move-in dates.
• Provide hands-on help throughout all turn related tasks, including but not limited to moving furniture and appliances, assisting facilities team with punches, organizing high volume of resident trash, and cleaning turnover units.
• Work closely with partner departments for financial aspects of the property such as preparing annual and capital budgets, managing property expenditures, invoice entry, payroll, inventory, collection policies, forecasting, meeting revenue targets, credit card reconciliation, variance reporting, vendor service agreements, and month-end processes.
• Proactively seek out ways to add revenue and/or reduce expenses to enhance Net Operating Income.
• Implement and maintain Scion’s customer experience philosophy including but not limited to brand integrity, reputation management, resident events, work order management, turnover, hiring, and developing staff with a customer experience mindset.
• Accountable for monitoring customer feedback via internal surveys and reputation platforms to develop action plans for promptly improving the resident experience.
• Accountable for achieving all unique Key Performance Indicators (KPIs) set for the property.
• Support the Assistant General Manager with escalated resident concerns and assist in de-escalating situations when needed.
• Accountable for achieving revenue targets such as market rates, gain to lease, concessions, and leasing velocity.

Requirements

• Exceptional written and verbal communicator
• Time Management
• Conflict Management
• Vendor management
• Confidentiality
• Customer-centric mindset
• 3+ years’ experience managing living communities and a team of 3+
• Proficient in Property Management Systems (Entrata preferred)
• Relevant Systems and Platforms: Vena (Budgeting tool), Entrata (Property Management System), Greenhouse (Applicant Tracking System), Lattice (Performance Management System), Turnable (Electronic Turnboard), ADP (Staff schedule and payroll system), Qualtrics (Employee and Resident Experience platform), Microsoft Office, Ops Technology (ClickUp (Project Management Tool)), Scion Intelligence Operational Details

Qualifications

• Exceptional written and verbal communicator
• Time Management
• Conflict Management
• Vendor management
• Confidentiality
• Customer-centric mindset
• 3+ years’ experience managing living communities and a team of 3+
• Proficient in Property Management Systems (Entrata preferred)
• Relevant Systems and Platforms: Vena (Budgeting tool), Entrata (Property Management System), Greenhouse (Applicant Tracking System), Lattice (Performance Management System), Turnable (Electronic Turnboard), ADP (Staff schedule and payroll system), Qualtrics (Employee and Resident Experience platform), Microsoft Office, Ops Technology (ClickUp (Project Management Tool)), Scion Intelligence Operational Details

Skills

• Exceptional written and verbal communicator
• Time Management
• Conflict Management
• Vendor management
• Confidentiality
• Customer-centric mindset
• 3+ years’ experience managing living communities and a team of 3+
• Proficient in Property Management Systems (Entrata preferred)
• Relevant Systems and Platforms: Vena (Budgeting tool), Entrata (Property Management System), Greenhouse (Applicant Tracking System), Lattice (Performance Management System), Turnable (Electronic Turnboard), ADP (Staff schedule and payroll system), Qualtrics (Employee and Resident Experience platform), Microsoft Office, Ops Technology (ClickUp (Project Management Tool)), Scion Intelligence Operational Details

Benefits

FLSA Status: Exempt
Discretionary annual bonus
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401k Matching
Paid Maternity Leave
Parental Leave
Learning reimbursement opportunities

Pay

The base salary range for this full-time position is base + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Maryland Pay Range: $90,000—$95,000 USD

Schedule

Working hours consist of daytime business hours, requiring non-traditional hours during peak times, emergencies, and inclement weather.