Dual Sales Coordinator | Philadelphia Ridley Park Springhill Suites and Residence Inn

About the Role

We are seeking a detail-oriented and organized individual to join our team at the SpringHill Suites Philadelphia Airport/Ridley Park, part of the Shaner Hotels family. This role provides essential clerical, secretarial, and administrative support to the Sales department, ensuring smooth daily operations and exceptional guest experiences.

Responsibilities

• Provide clerical/secretarial and administrative support for the Sales department, including dictation, typing, computer input, filing, tracing, answering telephones, printing reports, and maintaining departmental records/logs.
• Help ensure compliance with and completion of all daily operational procedures by the Sales department.
• Maintain knowledge of all hotel services/features and hours of operation.
• Maintain complete knowledge in the use of all office equipment, computer, and manual systems.
• Maintain confidentiality and security of specified hotel information, correspondence, reports, and files.
• Familiarize with current customers and hotel accounts.
• Perform miscellaneous support services, including filing, gathering information, organizing the sales office, and helping to keep the sales work area neat, clean, and presentable to clients or hotel staff.
li>Ensure communication with the General Manager, all other Department Managers, and staff.
• Perform other duties as assigned.

Qualifications

• High school graduate.
• Minimum 1-year administrative experience.
• Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding.
• Ability to provide legible communication.
• Computer skills.
• Previous guest relations training.
• Familiarity with preparing statistical reports.

About Us

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries. We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

About the Team

Shaner Hotels has an exciting opportunity at our 130-room SpringHill Suites Philadelphia Airport/Ridley Park! Conveniently located near Philadelphia International Airport, our hotel provides guests with comfort, convenience, and exceptional service for both business and leisure travel. The SpringHill Suites Philadelphia Airport/Ridley Park offers a variety of amenities designed to enhance every guest experience, including 24-hour airport shuttle service, an indoor pool, an indoor bar, and a complimentary breakfast each morning. With spacious suite accommodations and the trusted hospitality of the SpringHill Suites by Marriott brand, our hotel provides a welcoming environment where guests can relax, recharge, and feel at home during their stay.

If you're passionate about hospitality and looking for an opportunity to grow your career, SpringHill Suites Philadelphia Airport/Ridley Park is the perfect place to join the Shaner Hotels family. Become part of a team dedicated to service excellence, teamwork, and creating memorable experiences for every guest.

Note: This role requires availability to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.